Q: How do I know if I've won?
We'll always email all winners within two hours of the draw. If you don't reply within 2 weeks, we'll send you a reminder or give you a call. You don't need to take any action yourself. If you want to check if you have the winning numbers, simply visit our 'results' page.
Q: I can't watch the live draw, how will I know the draw results?
Not to worry! We'll also post the winning numbers on our results page. The only way to watch the live draw currently is by tuning in to our Instagram. If you have a suggestion for another platform, give us a shout at email@example.com.
Q: Are you a scam?
No, but we welcome heathy skepticism ;-)! As a lottery, it's of course all a matter of odds and you are much more likely to match 2 numbers than 5 numbers. But with prizes big and small, the odds are in your favor! We highlight winners on our site (check out the 'winners' page) and we highlight a winner every week on our Instagram page. Feel free to email us at firstname.lastname@example.org if you still don't trust us and we answer any questions you may have!
Q: Are any of the local prizes on your site available in my city/town?
We always find an experience prize for you in your nearest by city. It could be that not all the options in the localite category are available in your city, but there's always at least 2 or 3 available!
Q: How do I redeem my prize?
You will have received an email confirming you won a prize (check out spam if you didn't). Simply reply to that email with your preferred prize, date and location! You can then leave it in our safe hands and we'll get it all sorted for you!
Q: How do I cancel my subscription?
You can cancel your subscription from the My Subscriptions page - just click the cog for your subscription. If your subscription was set up via PayPal, simply cancel your subscription from your PayPal account. The cancellation will have an immediate effect. If you are still struggling, just drop us a email at email@example.com and we'll get it done for you. Please allow one working day for us to get back to you.
Q: How can you afford to pay out my prize?
We are paying a prize insurance, which means we are insured for all the different prize tiers and pay a weekly insurance variable to the number of entries in the lottery that week. That way we are able to pay out all the prizes, despite being a startup!
Q: What's the alternative way of entering?
You can post us a letter with your email address and we'll enter you into the lottery with one entry for free. You can find more information on the 'alternative entry' page.
Q: What are the odds of winning?
The odds are based on the number of balls you match. Of course matching 2 balls is much more likely than matching all 5. A mathematical explanation of the odds is explained on our 'terms and conditions' page.
Q: Do I need Instagram to play TripHunters or see the results?
No. You can also find our results right here on our website under 'results'.
Q: Has anyone ever won?
Many people have won since we launched! We highlight a winner on our Instagram every week and we highlight some winners right here on our website under 'winners'. Most of our winners are localite winners, as the odds of matching 2 balls are so much greater.
Q: Can I choose the dates for my trip?
Absolutely! That's entirely up to you. Some of the itinerary elements are subject to availability but if you were to miss a certain activity or restaurant booking, we get you something similarly great!
Q: I want to change an activity or element in the itinerary, is that possible?
Yep, as long as it fits within the prize value, we can make your trip fully bespoke to your wishes!
Q: Can I choose who I bring on the trip?